Privacy Policy for Moosto.com
Welcome to Moosto.com. Your privacy is important to us. This Privacy Policy explains how Moosto.com collects, uses, stores, and protects your personal information when you visit our website or use our services. By accessing or using www.moosto.com, you agree to the terms described in this Privacy Policy.
1. Information We Collect
To provide better services and process your orders, we may collect the following information:
Personal Information
When you place an order, create an account, or interact with our website/app, we may collect: Full name, Phone number, Email address, Delivery address, User ID, and Order history.
Technical & Tracking Information
When you use our website or mobile application, we may automatically collect certain technical information, including: IP address, Browser type, Device ID (Unique Identifier), and product interaction data. On iOS, we request your permission through the App Tracking Transparency (ATT) framework before collecting data used to track your activity across other apps or websites for marketing or analytics purposes.
2. Account Creation
Customers may create an account on our website/app using Google ID or Apple ID. This allows users to manage orders, track deliveries, and access order history conveniently. By signing in using your Google or Apple account, you agree to allow us to access the basic profile information (such as name and email) provided by these services.
3. How We Use Your Information
Collected information is used to: Process and deliver customer orders, Communicate order updates and delivery status, Provide customer support, Improve our website and services, Send promotional offers (with your consent), and prevent fraud. We use tracking data to provide a personalized experience and improve product recommendations.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and improve website functionality. Cookies help us remember your preferences, maintain login sessions, and understand website traffic. You may disable cookies through your browser settings, though some features may then be limited.
5. Marketing Communications
With your permission, we may send promotional information via: Email, SMS, or WhatsApp. You may opt-out or unsubscribe from these communications at any time by following the instructions in the message or contacting us.
6. Sharing of Information
We respect your privacy and do not sell or rent your personal information to third parties. We only share necessary information with trusted service providers, such as courier and logistics partners, solely for the purpose of completing your order delivery.
7. Payment Information
Currently, Moosto.com offers Cash on Delivery (COD) as the primary payment method. We do not store or process online payment card information at this time.
8. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain customer information only for as long as necessary to process orders, maintain business records, and comply with legal obligations.
10. User Rights & Account Deletion
Users may request access, correction, or deletion of their personal information at any time. If you wish to delete your account and all associated data, you may do so through the app settings or by contacting us at the email provided below. We will process deletion requests within 30 days.
11. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.
12. Changes to This Privacy Policy
Moosto.com reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated revision date.
13. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us: Moosto.com, Lalitpur, Nepal. Email: [email protected]