Terms and Conditions

Terms & Conditions

Last Updated: March 2026

Welcome to Moosto.com. These Terms & Conditions (“Terms”) govern your use of our website www.moosto.com
, mobile application, physical store services, and related platforms.

By accessing or using our services, you agree to be bound by these Terms.

1. Business Information

Business Name: Moosto.com
Location: Lalitpur, Nepal
Email: [email protected]

Moosto.com operates both as an online ecommerce platform and a physical mart.

2. Account Registration

To use our services, customers must create an account. Users may register using:

Email and password

Google login

By creating an account, you agree to:

Provide accurate and complete information

Keep your login credentials secure

Be responsible for all activities under your account

3. User Responsibilities

By using Moosto.com, you agree that you will:

Provide correct and updated information

Not misuse the website or services

Not attempt fraudulent activities

Not copy, reproduce, or redistribute website content

Not interfere with website security or functionality

Any violation may result in account suspension or termination.

4. Product Information & Availability

Moosto.com strives to provide accurate product information, including images and descriptions.

Product availability is not guaranteed

Prices may change at any time without prior notice

We reserve the right to correct pricing errors

We may cancel orders in case of pricing mistakes or stock issues

5. Order Processing & Cancellation

Customers may cancel an order only if the order is pending

Once an order is processed, confirmed, or shipped, cancellation is not allowed

Moosto.com reserves the right to cancel orders due to pricing errors, stock unavailability, or suspicious activity

6. Payment Terms

Currently, Moosto.com offers:

Cash on Delivery (COD)

In the future, additional payment methods (including advance payments) may be introduced.

Customers are responsible for ensuring payment at the time of delivery when using COD.

7. Intellectual Property Rights

All content on Moosto.com, including but not limited to:

Brand name

Logo

Website design

Product images

Product descriptions

Videos

Text and graphics

are the exclusive property of Moosto.com.

No content may be copied, reproduced, or used without written permission.

8. Reviews and User-Generated Content

Customers may:

Leave reviews and ratings

Upload content (where applicable)

By submitting content, you grant Moosto.com the right to use, display, and moderate such content.

We reserve the right to remove inappropriate, misleading, or harmful content.

9. Limitation of Liability

Moosto.com shall not be responsible for:

Courier or delivery delays

Transportation issues

Natural disasters

Weather conditions

Government restrictions

Force majeure events

We are not liable for indirect, incidental, or consequential damages arising from use of our services.

10. Nationwide Operations

Moosto.com delivers across Nepal, subject to transportation feasibility. Certain remote areas may experience delays due to logistics limitations.

11. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of:

Nepal

Any disputes shall be handled under the applicable jurisdiction within Nepal.

12. No Age Restriction

Moosto.com does not impose an age restriction. However, users must be legally capable of entering into agreements under applicable law.

13. Changes to Terms

Moosto.com reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated revision date.

14. Contact Information

For questions regarding these Terms & Conditions, please contact:

Moosto.com
Lalitpur, Nepal
Email: [email protected]